FAQ's

1) What Do I need to buy glasses from Glasses2020.co.uk?

2) How long is the delivery time?

3) How Do I Understand My Prescription?

4) How can I pay for my purchase?

5) What do I need to buy online from Glasses2020.com

What Do I need to buy glasses from Glasses2020.co.uk?

Q. What do I need to do before I order from Glasses2020.co.uk?

A. Ordering from us is very simple. All you need is a copy of your prescription. Your optometrist MUST provide you with a copy BY LAW if you request one. Your optician will often give you a copy without much fuss, especially if you are travelling. If you have difficulty obtaining a copy, please call us on 08452 222 777 and we'll endeavour to help you as much as possible.

Q. How do I get a copy of my prescription?

A. If you have had a sight test in the past 24 months (or 12 months if you are over 70 yrs old), your prescription is still valid. You do not need to get another sight test done, unless you are having some difficulty with your vision or have some other visual symptoms.

Simply ask your optician to give you a photocopy or handwritten prescription. Most opticians will provide this without too much questioning. Some, however, will not want to lose your business, and so may try to prevent you from obtaining your prescription or may try to sell you something 'rather more pricey' in their shop.

If you experience any such difficulty, simply remind them of THE LAW. You will quickly be provided a copy in most cases.

Once you have your prescription, all you need to do is follow the steps on our 'Price-Crunching Easy Ordering Guide'. Download a FREE copy now.




Q. Do you sell designer glasses and designer sunglasses?

A. YES. We stock exclusive designer brands including GUCCI, PRADA, DIOR & DIESEL. See our Designer Frames and Designer Sunglasses now.

Q. Can I order frames without a prescription in them?

A. Yes. Once you have chosen, click the 'Frame Only' button or the 'Add to Bag' button. You can then pay for the frame without the need to buy prescription lenses.



Q. What should I do if I made a mistake when placing my order.

A. Don't worry. Call us on 08452 222 777 or e-mail us on enquiries@glasses2020.co.uk. Please do this as soon as you realise you have made an error. You are covered by our 100% No-Quibble guarantee. We will correct matters and it won't cost you an extra penny !



Q. How do I get my frames fitted, after I receive them?
 

A. Just pop along to the optician who did your sight test. Most will happily fit your frame to you correctly. A small fee may be payable. If you are in the South, you can go along to one of aour partner opticians who will happily fit your glasses for a small reasonable fee. Call us to find out your nearest Glasses2020 partner.